Policy Context
Clear documentation inside a real technology environment.
Agreement to Terms
By accessing and using LeadSync's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our website located at leadsync.com (the "Service") operated by LeadSync ("us", "we", or "our"). Your agreement with us includes these Terms and our Privacy Policy ("Agreements").
You acknowledge that you have read and understood the Agreements and agree to be bound by them.
Description of Services
LeadSync provides comprehensive managed IT services including but not limited to:
- Custom dashboard development and analytics solutions
- Custom web development and application creation
- Payment gateway integration and processing solutions
- Artificial intelligence and automation solutions
- IT consulting and technical support services
- Digital transformation and technology implementation
We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to our clients.
User Responsibilities
Account Security
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
- Use strong passwords and enable two-factor authentication when available
- Accept responsibility for all activities under your account
Acceptable Use
You agree not to use our services to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit malicious code or harmful content
- Engage in fraudulent or deceptive practices
- Interfere with or disrupt our services or servers
- Attempt to gain unauthorized access to our systems
Payment Terms and Billing
Payment Obligations
- All fees are due and payable according to the agreed payment schedule
- Payments must be made in the currency specified in your service agreement
- Late payments may incur additional fees as specified in your contract
- All prices are exclusive of applicable taxes unless otherwise stated
Refund Policy
Refunds are handled on a case-by-case basis according to the specific terms outlined in your service agreement. Generally, refunds may be available for:
- Services not delivered as agreed
- Cancellations made within the specified cancellation period
- Technical issues that prevent service delivery
Intellectual Property Rights
Our Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of LeadSync and its licensors. The Service is protected by copyright, trademark, and other laws.
Client Content and Data
- You retain ownership of all content and data you provide to us
- You grant us a license to use your content solely for providing our services
- We will not use your confidential information for any purpose other than service delivery
- Custom solutions developed for you remain your property upon full payment
Limitation of Liability
In no event shall LeadSync, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim.
Service Availability
While we strive to maintain high service availability, we do not guarantee uninterrupted access to our services. We may experience downtime for maintenance, updates, or unforeseen technical issues.
Termination
Termination by You
You may terminate your agreement with us at any time by providing written notice according to the terms specified in your service agreement. You remain responsible for all charges incurred up to the termination date.
Termination by Us
We may terminate or suspend your access to our services immediately, without prior notice, if you:
- Breach these Terms of Service
- Fail to make required payments
- Engage in prohibited activities
- Provide false or misleading information
Effect of Termination
Upon termination, your right to use the Service will cease immediately. We will provide you with access to your data for a reasonable period to facilitate data export, subject to our data retention policies.
Governing Law and Dispute Resolution
These Terms shall be interpreted and governed by the laws of South Africa, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in Gauteng, South Africa.
Before initiating formal dispute resolution, we encourage you to contact us directly to resolve any issues. Many concerns can be addressed through direct communication.
Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
We will notify you of changes by:
- Posting the updated terms on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of the Service after any changes indicates your acceptance of the new Terms of Service.
Contact Information
If you have any questions about these Terms of Service, please contact us:
legal@leadsync.com
terms@leadsync.com
Phone
0827186308
Address
555 Warble Street
Waterfall, Gauteng
South Africa
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday - Sunday: Closed
Need clarification?
Questions about these terms?
Our legal team is available to clarify any questions you may have about these terms of service.